Why am I not receiving an order confirmation?
Immediately after placing your order, a confirmation email is sent to the email address you provided. If you don’t find the email in your inbox, please check your spam folder. If you still can’t locate the email, please contact [email protected] so that we can verify the email address you provided.
What are the return terms?
We do not offer refunds. You have a period of 14 days (from the reception of the package) to send it to the head office. The return cost is your responsibility. A credit note will be issued by the head office for use in the next 6 months exclusively on the website.
How do I return or exchange an item?
RETURN TO STORE: You have a period of 14 days (from the reception of the package) to exchange in-store only OR to benefit from a credit note issued by the head office, usable in the following 6 months exclusively on the website. (It is necessary to have previously opened an account associated with your email address on igaler.com to receive a credit note)
Exchanges are accepted only with original tags hanging on unworn garments.
RETURN BY POST: You have a period of 14 days (from the reception of the package) to send it to the head office. The return cost is your responsibility. A credit note will be issued by the head office for use in the next 6 months exclusively on the website.
Please return unworn clothes with their original tags.
Please return the garments in the original box with the original receipt to the address below:
Igaler
12605 E 16th Ave,
Arora,CO,Colorado,80045
USA
Can Igaler products purchased through Igaler online be returned to an independent retailer or to Igaler’s boutiques?
Yes. You have a period of 14 days (from the reception of the package) to exchange in-store only OR to benefit from a credit note issued by the head office, usable in the following 6 months exclusively on the website.
Can Igaler products purchased through an independent retailer be returned through Igaler online?
No. All products purchased through one of our independent retailers must be returned to the store in which they were purchased. We cannot dictate or intervene in independent store exchange or return policies.
Can Igaler products purchased outside the USA be returned, exchanged, or refunded online?
No. According to policies, all products purchased outside the USA are final sales and cannot be returned, exchanged, or refunded.