**Extended Exchange and Returns Policy at Igaler**
At Igaler, we hold your satisfaction in high regard and are dedicated to providing you with a hassle-free exchange and returns experience. Whether you’re making changes due to a change of heart or require a different size or color, our policies are designed with your convenience in mind.
**Online Purchases – Return and Exchange Policy:**
For online purchases, we offer a flexible period of 21 days from the reception of your package to initiate a return or exchange. You have the option to choose between two convenient methods:
1. **Exchange in-store:** Visit any of our stores and experience the expertise and professionalism of our sales associates. Exchange for a different size or color with ease.
2. **Exchange by post:** If you prefer the simplicity of postal exchange, follow these steps:
– Send an email to [email protected] with your full name, order number, and the reason for exchange.
– Return the unworn garments, with original tags, in the original box with the original receipt to the provided address:
Igaler
12605 E 16th Ave,
Arora, CO, Colorado, 80045
USA
– The return cost is your responsibility, and please note that we do not provide refunds for purchases.
– Upon receiving items by post, a credit note will be issued by our Head Office, valid for six months and exclusive for use on our website.
– We advise customers to be mindful of the return shipment, as we are not responsible for lost or damaged returned merchandise.
**In-Store Purchases – Additional Details:**
1. **Regular Prices Up to 50% Off:**
– Return to Store: Refunds are not provided for purchases. Unworn garments with original tags can be exchanged or returned within 14 days.
– Exchange in-store or receive a credit note, issued by the head office, valid for six months and usable in any of our locations.
2. **60% Off and Over:**
– This category is considered a FINAL SALE, with no refund or exchange applicable.
**General Recommendations for Returns:**
– We recommend careful packaging to ensure the safe return of items in their original condition.
– Transparent communication is encouraged. Keep us informed about your preferences for a smoother process.
– For any damaged or defective items received, contact our customer service team within 48 hours for prompt assistance.
– International returns involve the responsibility of return shipping costs and any associated taxes or duties for the customer.
At Igaler, your satisfaction is our priority, and we appreciate your trust in our brand. Should you have any questions or require further assistance, contact our dedicated customer service team at [email protected] or by phone at (+1) 719-402-9028. Thank you for being part of the Igaler community.